I am writing this post to warn anybody who receives a solicitation from this company to manage their online reputation to examine the situation very carefully. Good online repuation management companies are hard to find and they do not need to send out unsolicited e-mails they are busy enough and do not have to resort to spam. On the 4th of March I received an e-mail from this Company offering me their Reputation Management Repair services as I had a complaint on complaints board.com. This company RepSpinner are based in Australia I decided to simply ignore them. Interestingly enough complaints board is also an Australian company.
Here is the solicitation e-Mail. The report on complaints board was created on the 3rd of March.
| Report I Found About Your Company [On Complaintsboard]From: email@example.com
Date: Mar 04 2010 – 11:48am
I noticed your business is listed on Complaints Board at (link removed).
This is showing when people do a Google search for your company, which
would be affecting your sales. I actually work at a company where we
help people eliminate reports on Complaints Board and any negative
publicity they have from search engines. This way, your potential
customers would find only positive references and good results about
your company when they search for your business on search engines like
More details about what we do at
http://www.repspinner.com/reputation-management-services.html. I hope
to hear from you soon.
Project Manager & Marketing
The first clue here that the report is fake is when they describe the owner as a man when clearly I am a woman. Notwithstanding the other rubbish about the owner being out sick etc that is the biggest giveaway.
Yesterday my office received a phone call asking us if we were aware how bad our reputation was on Google. We did some further investigation. I found another e-mail in my junk e-mail from the persistent Jessica this time advising me of the help they could give to remove my RipOff Report.
Here is that solicitation e-mail. The ROR was filed on the 2nd of March and Jessica contacted us on the 3rd.
From: firstname.lastname@example.org [mailto:email@example.com]
Sent: Wednesday, March 03, 2010 1:32 AM
To: Fionn Downhill
Subject: Report I Found About Your Company [On Ripoff Report]
I noticed your business is listed on Ripoff Report at http(link removed) This is showing when people do a Google search for your company, which would be affecting your sales. I actually work at a company where we help people eliminate reports on Ripoff Report and any negative publicity they have from search engines. This way, your potential customers would find only positive references and good results about your company when they search for your business on search engines like Google.
More details about what we do at
http://www.repspinner.com/reputation-management-services.html. I hope to hear from you soon.
Project Manager & Marketing
The ROR is a cut and paste of the original complaints board complaint. Today there are more complaints on complaints board site. One talks about us being a Gym and the other refers to our outbound telemarketing services which we have never used and our SEO guarantee which we never give. They refer to us charging credit cards without permission. Every credit card we have ever charged is backed up with an approved Invoice.
Rather than take this online today I called the US number on their website 305 829 6632. The lady was at first helpful and talked about Jessica being based out of their Australia office. When I honestly explained the situation to her she said her Company would never do such a things. I explained that I had a clear trail of events that was extremely suspicious and I wanted her to contact her company in Australia on my behalf. I wished to discuss it with them in a logocial and constructive way. I advised her that if she did not help I would have no alternative but to create this post to protect our good name and reputation. She asked me to hold. She came back and said and I quote, “this company has nothing to do with me, this is private number, people keep calling it asking me about these people and I know nothing about them. Do not call me back this is a private phone and it is waking up my sleeping baby” Then she hung up.
The biggest concern I have with these fake reports is that they somehow seem to be automated. The information is so random it has either been created by a careless human or a robot. How many more innocent companies are these fake reports damaging. The reports are created to cause maximum harm to these innocent companies. Nothing published about us in these reports is true I can prove it. How many of these companies then buy RepSpinner’s services. The reason people do this is because they can, no other good reason. In an offline world practices like this would be considered fruad and if RepsSpinner did create the fake reports it would be called racketeering but in the online space thanks to the authority Google bestows on these scam consumer affairs sites people can do this. These sites allow anybody to post anything without any verification. The very minimum that should happen is that the poster should have to prove they were a customer. The Company accused should be allowed to defend themselves without having to post stupid rebuttals which only make the problem worse by adding more content to the fake post. I see it every day and I feel so desperately sorry for the small companies who have been damaged by these practices with no finance or other resources to defend themselves.
RepSpinner obviously does’nt do their research very well targetting a company such as ours and I hope this post is a warning to any other innocent company who recieves their solicitions to tell them to go to hell.
I am fuly aware that by publishing this our good name and reputation may come under further attack by the unscrupulous indivuals who posted those fake reports in the first place whoever they are. I am okay with that because if my story prevents one person being scammed then its worth it.