Fionn Downhill – Digital Shenanigans

Very cute and not a mention of green beer or conrned beef!!

This is brillant….she is so funny and this is a very clever video. It has everything, sexy gorgeous woman, babies, cute pupplies she cannot lose. Go Jen!!!

Jeff Pruitt President of Tallwave and SyCara Board member will share his knoweldge and experience with Arizona Entreprenurs at TIE Arizona on the 8th of March on how to be successful with their new business Ventures.  Jeff is the former president of iCrossing.

You can find more information and register for the event here.

One of my favorite analytics people Jim Sterne was interviewed by one of my favorite interviewers Byron Gordon at SES London here is the Video.
Sheep and Chickens!!..I love Jim’s style.

I participated on a panel at SES Chicago with Jeffrey Wozman Attorney at Law on Online Defamation and the law. The anonymity of the web makes the laws which exists pretty much useless as you have to be able to identify and find the poster of the defamation to prosecute them. When somebody is attacking your maliciously as in in our case a competitor they are going to cover up their identity. Unbelievably we are still being attacked and they still create links to the reports they created. I just do not get it. How big a threat do they see us or is it their policy to consistently ensure that there is false information out there about their competitors. Does it make them feel better do they actually believe that is is a good marketing. I once did Reputation Management for a company whose competitors were trained on how to attack them online it was predominantly one company doing most of the damage. Today the Company who attacked them are out of business. 

The video below is an interview which Geoffrey and I did with Chris Boggs after the session.

Nice apology from Willie Walsh BA’s CEO.  But and its a big but….its 4 days too late.  Anybody can go out and say sorry when the crisis is over and a solution is in place i.e. the snow is melting.  It’s much harder to face the music when the problem is still very real.  The mistake BA has made is that Willie Walsh should have been giving updates from the start.  Who advises these large companies on the use of social media?  Their PR agencies?.  Okay, Mr Walsh it’s all better now let’s get you out in front of the customers and issue an apology, same approach from BP.  When will they get the fact that they were slammed in social media and his chance to make this better is over.  If I was advising Willie Walsh and BA I would have told him to make a recording every day from the start and put it on BA’s home page.  They had a bland infuriating message on there for days with no real information on what was actually happening now it’s over they roll out the charming Irish man to fix their image.
It’s no longer that simple somebody tell BA’s PR agency.

But………………its at Heathrow and I am in Phoenix.  BA Online is not offering re-booking and after two hours I finally get British Airways on the phone and the estimated wait time is wait for it 420 minutes.  Now I know the weather is no body’s fault but the way the situation is handled most certainly is.  Where are British Airways emergency back up procedures.  Why are they not opening call centers all over the world and re-directing these calls to them.  They used to back in the day when they actually were a customer service focused organization.  I don’t care what it costs them, it will cost them a lot more in lost customers in the future if they do not step up and manage the communication on this fiasco better.

This is not some routine weekend in February this is the Christmas holidays the way BA is handling the situation is insensitive and callous with complete disregard for the impact this is having on their customers

The following is a report on a session I gave at Thunderbird School of Global Management on the 18th of November.  I am still amazed that people especially the younger generation do not understand the implications of making their personal lives public on social media.  There is now a statistic from Careerbuilder which indicates that 80% of employers google potential hires.  That pretty resume may mean very little if they find you love to get drunk, smoke pot and  fall over on a regular basis.

See the full report here Online Reputation Management – Golden Rules